When it comes to learning and development in today’s world, it is almost impossible to avoid technology and the use of technological devices. When we want to know the answer to something, we google it. When we want to communicate with a friend, we text them. Technology has enabled us to learn, share and communicate in a way that we…

Design thinking revolves around developing a deep understanding of your end-user to support you in creating a product that aligns with their needs (Dam & Siang, 2018). It is human-centred, hands on and is a solution-based approach to solving problems.  When I started my career in learning and development, I saw the initia…