Active recall refers to actively engaging your brain while recalling information (Joe the Tutor, 2013). Imagine you walk out of a training course. You walk back to your team area and a colleague asks you what you learnt. If you had paid attention and felt motivated to be in the course, then it is likely that you could share wh…
Read moreToday is your first day at your new job. You sit down at a meeting with your team, excited and nervous to get to know everyone. The team begins to discuss their dislike for face-to-face meetings and how they would rather email than attend an actual meeting. You totally disagree as you thrive on human contact. Your new supervisor,…
Read moreFor humans, learning is hardwired, a necessary process for survival (Andreatta, 2015). We learn from the day we are born. From walking to talking, this process of learning happens instinctually. We are constantly absorbing new information, filtering what is important and adjusting our actions to adapt (Andreatta, 2015). This blog…
Read moreA challenge arises…You have been tasked with designing a learning solution to increase your organisation’s knowledge of customer service. You reflect on the events that led to this learning need, what learning outcomes are required and begin to come up with some possible solutions. During this process, yourself, your team and po…
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